Luxe King Retreat “Rufino” | Condesa Heartbeat

We kindly ask all guests to respect the house rules and treat the property as if it were theirs. Welcome to Casa Carmelia! We’re delighted to have you as our guest and are committed to providing you with a comfortable and memorable experience. Please review the following guidelines to ensure all our guests enjoy their stay. 1. Respect for Other Guests and Shared Spaces * Quiet Hours: Please keep noise to a minimum, especially in the evenings and early mornings, as a courtesy to other guests. * Shared Areas: Our kitchens, dining rooms, sitting lounges, and rooftop terraces are designed for everyone’s enjoyment. Please tidy up after yourself and respect shared areas by leaving them as you found them. * Terrace Access: Access to the terrace is subject to availability and may be limited when the top floor is fully booked. Thank you for your understanding. 2. Strict Non-Smoking Policy * Casa Carmelia is a 100% smoke-free facility. This policy applies to all indoor and outdoor areas, including terraces, balconies, and the roof garden. We thank you for helping us maintain a fresh, welcoming atmosphere for all our guests. 3. General Rules * Our staff is fully authorized to ensure compliance with these rules. * Please keep TV and music volumes low at all times, especially between 10 PM and 9 AM, to maintain a tranquil atmosphere. * Parties are not allowed. If you plan to have visitors, a maximum of 2 additional guests are allowed with prior notice. Visiting hours are from 9 AM to 11 PM. * We require the following information at least three days before check-in: an official ID of the main guest and the names and ages of all guests. * Face masks are recommended in all common areas. For everyone's safety, please wash your hands for at least 20 seconds and use hand sanitizer before touching doorknobs or surfaces in common areas. Thank you for your understanding and cooperation in helping us maintain a welcoming and peaceful environment.

During your stay at Casa Carmelia, you’ll have access to a variety of thoughtfully designed shared spaces, perfect for relaxation, socializing, or enjoying the comforts of home. Prepare delicious meals in our fully equipped kitchens, dine with friends or family in the spacious dining room, or unwind in the cozy lounge, complete with books and comfortable seating. Step outside to our tranquil rooftop garden, where you can soak in the natural ambiance, enjoy the fresh air, or share a quiet moment with fellow travelers. These spaces are designed to enhance your stay, offering both functionality and charm, while fostering a sense of community among our guests.